How can we help you?

Have a question and need an answer? This FAQ page might be useful to you

Order Questions

Where do you ship?

ExpressBug.com ships to every state in the continental United States, including Alaska, but we DO NOT ship to Hawaii. Additionally, we do not ship to P.O. boxes so please include your full street address, including any apartment number, so your order can ship without delay.

How do you ship?

Because all of our customers want to get their feeder insects alive, and not dead, we ship our orders the only logical way: Overnight delivery. All orders will ship via UPS and will be delivered right to your door! Once your order ships you should receive a tracking number from us in your inbox. If you do receive a tracking numbers, don't panic as your order most likely shipped. Automated tracking emails frequently get flagged as spam by most email services.

How can I cancel or change my order?

We try to fulfill our orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Please reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (347) 587-3277 from 10am-6pm ET, Monday to Friday. If you cannot get an operator to handle your concern right away, please leave a voicemail message and someone will be sure to get back to you as soon as possible. Or you can use our contact email form to send us a message requesting a cancelation.

What is your return policy?

ExpressBug.com does not accept returns, however if you have an order issue please contact us and we will resolve it.  There are three ways to contact us, the first way is to call us at 347-587-3277, secondly you can fill out our contact form. Lastly, you can email us at support@expressbugs.com or use our contact email form to send us a message regarding any problems you might be having with your order.

Do you offer free shipping?

Sorry, we do not offer free shipping because we ship using the more expensive UPS next day delivery service.

How long will it take for my order to arrive?

That all depends on what day you order was placed. Orders that are placed from Friday through Sunday cannot be shipped until the following Monday for a Tuesday morning delivery. Orders that are placed from Monday through Thursday will ship the same day provided that your order has been placed before 12 PM EST. Orders that arrive AFTER 12 PM EST will not ship until the following day. So if you place your order for example on a Tuesday at 10 AM, it will ship the same day for delivery on Wednesday morning. However, if you place your order at 12:30 PM on Tuesday then your order will ship the following day on Wednesday for delivery on Thursday morning. Regarding placing orders on Thursday, unless the order is placed on or before 12 PM EST, it will ship the following Monday. However, if you place you order on Thursday morning, by 11:59 AM , it will ship the same day for Friday morning delivery. We hope that this covers all of your questions regarding deliver arrival times.

Additionally, all national holidays will affect the delivery day. For example, there is no UPS delivery on Thanksgiving (Last Thursday in November), Christmas Eve (December 24th), Christmas Day (December 25th), New Years Eve (December 31st). New Years Day (January 1st), and Independence Day (July 4th).

Payment Questions

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover as well as PayPal.

With PayPal, you don’t even have to enter card a credit card number or personal information to make an online payment. With just an email address and password, you can securely check out.

How do I use my coupon code?

You have a coupon code from us? That's fantastic! Here is what you need to do to apply the coupon to your purchase: After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

How I pay with a check or money order?

You cut up those pesky high interest credit cards did you? Bravo! Who wants to live in debt anyway? However, you probably realize how inconvenient it is to shop online without credit card of some type. So rather then use a high interest credit card, you can place your order with any bank debit card that has a Visa or MasterCard logo on it. But what if I don't even have a bank account? Don't worry, we have you covered because we do accept personal checks and money orders. And as you might have guessed, paying with a check or money order takes more time and is a bit more work to process. For our clear and through instructions on paying via check or money order please see our Payment Options page. However, we do not accept checks or money orders for subscription plan orders.

Subscription Plan Questions

How do the subscription plans work?

We feel your pain. Life is busy, always throwing you a curve ball to prevent you from getting all the “little” things done each, like forgetting to order more food for your critter! This is where our subscription plans come in handy. It takes the guess work out of having to remember if you have enough food for your animals. (It might even prevent the accidental starvation of your critters!)

Check out www.expressbugs.com/subsciption-plans to see all the subscription options that we have available. You can go through our many subscription options to decide what feeder insects you want to receive and how often you want to receive them.

We made is real easy for everyone. On the detail page of each feeder insect, right under the "Add to cart" button, use the select field choose from either a "Weekly", "Twice Per Month", or "Monthly" option. Once you decide which frequency option suits your needs, click the "Add to Cart" button. Once the subscription as been added to the shopping cart, all you will need to do is complete your purchase with either your credit card or PayPal account.

What happens when I go on vacation?

To modify your delivery schedule please log into your account at www.expressbugs.com/login. In the My Subscriptions section look for the link that says "cancel or modify my subscription" which will open an email form to contact us regarding any changes to your order. Once we receive your request please allow 24 hours before we can honor any such requests. Please not that if you made your subscription plan purchase with the guest checkout option you will need to lookup your order on the order lookup page with your order number and email address. Your order number was emailed after your original subscription purchase. Once on the order lookup page scroll to the bottom and click the "cancel or modify my subscription" link which will also open an email form to contact us regarding the cancelation of your order.

Can I cancel my subscription plan?

Yes you can. Canceling your Subscription Plan is supper easy. You can email us at support@expressbugs.com, or give us a call at 347-587-3277, 5-days a week, from 10AM-6PM EST. You can also modify your plan at www.expressbugs.com/login.

Company Questions

Can I purchase ExpressBugs.com products at retail locations

Since we are an online retailer, you cannot purchase any of our products at retail locations. If you would like to purchase any of our products please continue to support expressbugs.com. Thank you.

Do you have a mobile app?

No we do not have a mobile app. However, you can browse our website on your mobile phone or tablet via your devices web browser. Since our website is mobile enabled, you can even make your purchase right on your phone or tablet. How cool is that?

Where do you ship your feeder insects from?

Expressbugs.com ships all of their live feeder products from within United States. That's all you need to know.