Use the form below to reach out to us
Phone support from 9 a.m. – 5 p.m. East Coast Timezone (EST) only at: 347-587-3277
Fax number: 347-402-1823
2239 Troy Ave, Apt 2M
Brooklyn, NY 11230
Frequently asked questions
Delivery charges vary by items ordered, the weight and dimensions of the shipping box, and the distance your package must travel. Since we only ship via UPS next day delivery, shipping rates range from $20 to $40 per order. When shipping live insects, the only way to ensure that your feeder insects arrive alive is by shipping next day delivery. On the checkout page, you will be able to see clearly what the overnight UPS charges are before you complete your purchase. If the shipping charge is too expensive then by all means DO NOT COMPLETE the transaction.
We accept all major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept PayPal payments. In fact, as long as your credit or debit card has a Visa or MasterCard logo, you should be able to complete your purchase.
You can easily check the status of your order on the MY ACCOUNT page. Please keep in mind that orders placed from Friday through Sunday night will not have any status since shipping will not resume until the following Monday.
You can cancel any order as long as it has not shipped yet. Once an order has left the feeder insect production facility it cannot be canceled. If you need to cancel an order for any reason please use the above contact form or call us at 347-587-3277.