Frequently Asked Questions
Shipping, payments, order changes, and the practical details of getting live feeders safely to your door.
Order questions
Which states do you ship to?
We ship throughout the continental United States and to Alaska. We do not ship to Hawaii or P.O. boxes. Please include a complete street address and any apartment or unit number so your order can ship without delay.
How do you ship?
Live feeder orders ship by UPS overnight delivery. Once your order ships, you should receive tracking information by email. If it does not appear, check your spam or junk folder.
How do I cancel or change my order?
We begin fulfilling orders quickly, which can limit our ability to change or stop a shipment. Contact us as soon as possible with your request and we will do our best to help. Call 347-587-3277 Monday–Friday, 9 a.m.–5 p.m. ET, or use our contact form.
What is your return policy?
Because our products include live feeders, we do not accept returns. If there is a problem with your order, please call 347-587-3277 or use our contact form so we can work to resolve it.
Do you offer free shipping?
We do not offer free shipping because live feeders require the more expensive UPS next-day delivery service.
How long will it take for my order to arrive?
Orders placed Monday through Thursday before noon ET generally ship the same day for next-day delivery. Orders placed after noon ship the following business day. Orders placed Friday through Sunday generally ship Monday for Tuesday delivery. Thursday orders placed after noon generally ship the following Monday. Carrier holidays and severe weather may affect this schedule.
Payment questions
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
How do I use my coupon code?
Add your items to the cart, open the Cart page, enter the code in the Coupon code field, and select Apply coupon. The discount will appear in the cart totals when the code is valid.
Can I pay with a check or money order?
A bank debit card with a Visa or Mastercard logo is the fastest option. We may also accept personal checks or money orders for eligible purchases, but processing takes longer. Checks and money orders are not accepted for subscription-plan orders. Please contact us before mailing a payment.
Company questions
Can I buy Express Bugs products at retail locations?
Express Bugs is an online retailer, so our products are not currently available at retail stores.
Do you have a mobile app?
We do not have a mobile app. Our website is designed to work on phones and tablets, and you can place an order directly in your mobile browser.
Where do your feeder insects ship from?
Our live feeder products ship from within the United States.